Voice of the Customer describes the customer’s feedback, opinion and expectations for your products or services. It helps you understand how your customers feel, connect and perceive your brand.
Positive customer sentiment can increase revenue by 4-8% and the lifetime value of a customer by 6-14x. Poor customer sentiment result in a loss of over $83 billion in the US alone.
Bytesview's voice of customers analytics solution can help you collect and analyze large volumes of customer data from feedback, reviews, complaints, etc.
It provides comprehensive insights that can help you transform customer feedback into sources of focused improvement for your business.
A great customer experience can help you increase the lifetime value of a customer and increase the retention rate by nearly 55%.
BytesView’s data collection software can help you collect customer reviews,feedback, complaints, suggestions, etc from multiple sources and compile it onto a single platform.
Integrate customer data with the BytesView platform to start analyzing. Following are the ways to integrate the data:
After you integrate the customer data with BytesView, you can begin analyzing it by choosing various machine learning models.
After analyzing the data you can get a comprehensive overview of the data on BytesView’s intuitive analytical dashboard .
You can also present it on any BI tools and customize it according to your need.
You can export all the valuable statistical insights from the analytical dashboard in a PDF file. The customer analytics tool helps you keep track of performance metrics over time and shares it with managers and colleagues for collective decision making.
You may think your product is good, but does that mean your customers would like it too. Knowing their feedback takes out the risk of speculations and lets you know what they actually want.
Listen what your customers are talking about your product through survey, social media etc. and take actions accordingly.
Reduce the cost of acquiring customers by increasing retention rate with insights from customer feedback. Positive customer sentiment can increase revenue and the lifetime value of a customer immensely.
Improve customer loyalty by acknowledging their queries and suggestions, and resolving them as soon as possible.
Analyze large volumes of employee feedback data to examine employee satisfaction levels. Our sentiment analysis tool leverages the insights to reduce employee churn rate.
Keeping your customer happy is the ultimate form of marketing any organization can perform. With each satisfied customer you get a opportunity to spread your business with word of mouth publicity
Let BytesView platform helps you solve all your text analysis needs