Improve Customer Sentiment and Experience

By Analyzing Customer Feedback via Bytesview

Integrate Customer Feedback with BytesView’s advanced customer analytics solutions. Unravel valuable insights to improve the overall customer experience and build long-lasting relations.

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What is the Voice of Customers?

Positive customer sentiment can increase revenue by 4-8% and the lifetime value of a customer by 6-14x. Whereas, finding a new customer can increase costs by 5-8x when compared to the cost of retaining an existing customer. Poor customer sentiment result in a loss of over $83 billion in the US alone.

BytesView’s voice of customers analytics solution can collect and analyze large volumes of customer data from feedback, reviews, complaints, etc. It provides comprehensive insights that can help you transform customer feedback into sources of focused improvement. A great customer experience can drastically increase the lifetime value of a customer and increase the retention rate by nearly 55%.

How does our voice of customer analysis work?

Gather the Customer Feedback Data

BytesView’s Customer analytics is an AI-driven tool that can help you collect customer reviews, feedback, complaints, suggestions, etc from multiple sources and compile it onto a single platform.

  • Multi-channel customer data collection can be done with our customer analysis tool to drive response rates.
  • Collect data from online reviews, chats, surveys, support tickets and social media platforms for feedback analysis.
  • Compile all data into a single CSV file or Google spreadsheet
  • You can also collect data through third-party data compiling tools
VOC Gather the employee feedback data
Integrate customer data with bytesview
Integrate Customer Data with BytesView

Integrate customer data with the BytesView platform to start analyzing. Following are the ways to integrate the data:

  • Directly upload the Excel/CSV file on the BytesView platform
  • Install BytesView plugin for Google spreadsheets or Zendesk
  • Get direct access to the BytesView API and incorporate it into your system
Analyze the Data

After you integrate the customer data with BytesView, you can begin analyzing it by choosing various machine learning models.

  • Perform customer sentiment analysis/Opinion mining on complex customer feedback data and extract valuable insights
  • Use intent detection to automatically classify consumer queries and improve response rate
  • Categorize customer requests with keyword extractor with our customer analytics tool.
Analyze the data
Present the data
Present the Data

After analyzing the data you can get a comprehensive overview of the data on BytesView’s intuitive analytical dashboard.

  • Monitor customer issues, suggestions, complaints, etc
  • Our customer analytics tool provides tailored statistical insights to improve decision making at every level of the business
  • Feedback analysis gives a clear view of issues you need to address
  • Identify positive reviews and references for marketing purposes

You can also present it on any BI tools and customize it according to your need.

Export the Output

You can export all the valuable statistical insights from the analytical dashboard in a PDF file. The customer analytics tool helps you keep track of performance metrics over time and shares it with managers and colleagues for collective decision making.

  • Export all analytical dashboard statistics into a PDF report.
  • Export data with just a few clicks with our customer analysis tool.
  • Our customer analytics tool lets you measure customer satisfaction levels at specific time intervals.
export the output