Intent Detection & Classification Analytics Solution

Detect and classify the unstructured text data based on the intent of the author by analyzing the language they use. Compile and analyze large volumes of data to uncover actionable insights.

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Intent Detection & Classification Analytics Explained

Intent detection is the process of analyzing the text data to identify the intent of the author. Much of human behavior and actions are based on intentions, and understanding intentions can help you interpret these behaviors. It can help businesses understand their customers and predict their future course of action. Intent detection can identify the customer's intent ahead of time and help in plotting the future course of action.

BytesView's cutting-edge intent detection and classification techniques can help you analyze and classify based on the intent expressed in the text by the user. Detect the intentions of current and prospective customers and plan the future course of action accordingly. Compile and analyze large volumes of text data to detect the intention of users with ease.

Intent Detection & Classification Technical Specifications

Technical Specification of Intent Detection

BytesView’s intent detection solution is capable of analyzing large volumes of text data. Analyze large volumes of text data compiled from multiple sources and get game-changing insights. Use dedicated plugins to easily integrate text data or train custom intent analysis models to increase accuracy. Identify the intent expressed by the authors in any piece of text.

How to access BytesView Intent Detection & Classification

Given below are the steps to access the BytesView intent detection API. Compile text data into Excel/CSV file and upload it directly on our platform, or let BytesView do it for you.

  • Gather unstructured text data from multiple sources including, feedback, issues, suggestions, customer support data, social media, etc for intent analysis.
  • Compile the gathered text data into an Excel/CSV file.
  • Purchase the premium plan and install the BytesView plugins.
  • After purchasing the premium plan, you will have access to all our features including the API. Put the API key to activate the plugins.
  • After activating the API key, choose an intent analysis model or build and train a custom intent analysis model of your own.
  • For more information on Intent detection , go through the video.
access intent detection

How to train and build custom intent detection models

Get access to BytesView API and integrate it with your system to build custom intent detection and classification models. Following are the steps to build a custom trained model.

build custom intent detection
  • Upload Data: Upload the Excel/CSV text data file on the BytesView platform or use the dedicated plugins for Google spreadsheet and Zendesk to integrate the data.
  • Define Tags: After you integrate the data, define tags to classify text data. It will help in identifying and classifying text based on intent.
  • Tag & Train: After integrating the data tag text data with relevant tags based on the intent expressed in the text. It will help in classifying text data with maximum accuracy.
  • Evaluate and Improve: Analyze and assess the accuracy of your custom intent analysis model. To further improve accuracy, train your model by tagging more data related to your business to increase accuracy.
  • Put Your Custom Intent Analysis Model to Work: Automate analyzing and classifying textual data with your custom trained model. Directly upload text data or use the dedicated plugins to integrate text data. Get access to our API and integrate it with your system to simplify the intent classification process.

Applications/ Use Cases of Intent Detection

Analyze social media posts

Analyze social media posts and identify prospective customers for your brand. Examine what users are saying about your brand with our intent analysis model.

Analyze customer feedback

Positive customer feedback can be used to market your product. Analyze reviews with intent analysis to enhance your marketing efforts or use it to improve the user experience.

Automate customer handling

Use intent detection to increase your support teams efficiency by automating classification of customer support tickets based on their intent to boost response rate and customer satisfaction.

Discover your customers intentions

Use intent analysis to analyze textual data to identify the intentions of your customers. Classify users based on intent such as purchase, issue, query, complaints, etc to increase efficiency and user experience.

Generate leads that convert

Analyze large volumes of customer data and identify users that are interested in what you offer. Use intent analysis to create lists of users that are actually interested in purchasing your product.

Plan highly targeted ad campaigns

After you identify the right target audience with intent analysis. Use the insights to plan marketing campaigns targeting users that are actually interested in your product.