Companies receive a lot of customer support queries from multiple channels such as emails, support tickets, chat conversations with customer support representatives, automated chatbots, forums, etc. with the right customer support data analytics, you can keep track of customer data in the loop every step of the way.
That is a lot of text data filled with valuable insights that can improve response rates and the overall customer support experience.
BytesView customer support solution can help your support teams be prepared for all unexpected emergencies or interactions with customers.
It can gather and analyze customer support data from multiple channels and analyze it to provide valuable insights to improve the efficiency of your support teams.
BytesView is an effective tool that can help you connect and accumulate support data from multiple customer support channels on a single platform.
After collecting the data into an Excel/CSV file, or Google Spreadsheet, you have to integrate it with the BytesView platform to perform a in-depth social media analysis. Following are the ways:
After integrating the data with BytesView, you can start analyzing it by selecting from the various machine learning models we offer.
Efficient and easy to interpret analytical dashboard that provides a comprehensive overview of support data through statistical insights.
You can extract all useful statistical insights from BytesView’s analytical dashboard to a PDF file.
Using a customer support solution can help you find out which issues customers are facing, and what features are hampering their satisfaction.
Knowing how your customer feel can help you immensely when it comes to providing the best solution for their problems and delivering a positive experience to them.
One of the prime benefits of having a customer support solution is that by analyzing customer historical data, you get prepared for issues or events that may arise in the future, identify trends, and adapt your services to your customer’s needs.
And with our machine learning algorithms you will be able to predict when customers are at risk, and provide them personalized solutions to retain them.
Customers are a vocal group right now they might instantly leave a reviews or comments on social media right after they’ve used your product, or subscribed to your service, or talked to your customer support staff.
That’s why monitoring customer feedback in real-time has become a necessity , you can track and rectify any bad review and prevent the customer churning. It can also help you manage performance of your customer support staff.
When your customers have an issue and need help, they will be confident to buy your company’s products and services if you have a structured help forum.
Customer Support data analysis will value your customers and increase your repeat purchases.
It will significantly decrease the number of help desk executives needed, meaning lesser expenditure on salaries and personnel expenses.
Let BytesView platform helps you solve all your text analysis needs