Analyze your customer support data with BytesView’s Customer Support Solution and identify valuable insights from unstructured text data. Prepare your support teams for all possible contingencies and increase efficiency.
Companies receive a lot of support queries from multiple channels such as emails, support tickets, chat conversations with customer support representatives, automated chatbots, forums, etc. That is a lot of text data filled with valuable insights that can improve response rates and the overall customer support experience.
BytesView customer support solution can help your support teams be prepared for all unexpected emergencies or interactions with customers. It can gather and analyze customer support data from multiple channels and analyze it to provide valuable insights to improve the efficiency of your support teams.
BytesView is an effective tool that can help you connect and accumulate support data from multiple customer support channels on a single platform.
After compiling the data into an Excel/CSV file or Google Spreadsheet, integrate the support data with the BytesView system. Following are the ways:
After integrating the data with BytesView, you can start analyzing it by selecting from the various machine learning models we offer.
Efficient and easy to interpret analytical dashboard that provides a comprehensive overview of support data through statistical insights.
You can extract all useful statistical insights from BytesView’s analytical dashboard to a PDF file.